Customer Complaints Procedure
In the event of a customer’s dissatisfaction with the products and services we provide, we take complaints very seriously and seek to rectify the issue in a positive and timely manner.
In order for a complaint to be processed:
We ask that the customer provides their complaint in writing to either email@example.com or the Head Office postal address
- Please include your invoice number and/or date of delivery/visit
- Please tell us details of the complaint
- Please include photographic evidence (where relevant)*
- Suggest what kind of action would satisfactorily remedy the situation for you
*If, for example, the complaint is regarding the quality of a product delivered, please photograph close-ups of the product itself and also where it is being stored.
Head Office will aim to process and respond to your complaint within 3 working days. Arrangements will then be made with the customer to replace/repair/refund/remove the product/service at the earliest opportunity.